Returns & Exchanges
At Borough Kitchen, we want you to be completely satisfied with your culinary tools. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal or contact our customer service team with your order number to request a return authorization and prepaid shipping label.
Pack Your Items
Securely place the unused items in their original manufacturer packaging, ensuring all manuals and accessories are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label to your package and drop it off at any authorized courier location; please retain your tracking receipt for peace of mind.
Receive Your Refund
Once our quality control team inspects the returned cookware, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing